Top 3 Helium 10 Customer Service (2024): How to Get Help?

Need help on Helium 10?

Don’t worry, you are not alone. We have all been there, and thankfully, Helium 10 has multiple customer support options. 

Yes, that means you will not be stuck at one point wondering what to do and can quickly get your questions and problems answered through Helium 10 Customer Services. 

In this article, I will explain the available Helium 10 Customer services, how to contact them, and what kind of help you can expect. 

Let’s jump into it.

How to Contact Helium 10 Customer Support?

Here are the different ways you can contact Helium 10 customer support services:

• Helium 10 Email Support

To contact Helium 10 via email for assistance, simply write and email your problems to [email protected]. Make sure you provide the details of your situation, with screenshots for easier understanding, and await a response from their team. Usually, you get a better response if you have provided the details of your problem, or else the team might go back and forth with you to understand the issue. 

You can expect a response from the team within a few hours or a maximum of up to 24 hours. 

• Helium 10 Live-Chat Customer Support

To contact Helium 10 customer support by live chat, here are the steps you need to follow:

Step 1: Visit the Helium 10 website. 

Step 2: Log in to your Helium 10 account.

Still confuse read detailed article on how to login helium10.

Step 3: Navigate and Click the blue icon indicating the Live Chat option on the bottom right of the screen. 

Step 4: Select a suggested Category of support or directly talk to the support team via a live chat. You can also send a picture or screenshot of your issue by clicking the paperclip option on your chat. 

Helium 10 live chat provides 24-hour assistance and is available seven days a week; depending on the complexity of your problem or the time of day, you can expect responses within a few minutes to a few hours. 

Before contacting Helium 10 customer service, I suggest all users go into the FAQs and article section, as many common questions about Helium 10 issues and technical support have already been answered in detail by their team. 

If you are still looking for what you are looking for, you can always contact the team whenever you want.

There is good news for you: use the helium10 coupons to save 20% on your subscription now.

Available Helium 10 Customer Support Options

According to my research, as of 2024, you can benefit from many different Helium 10 customer service options. 

1. You can directly email Helium 10 Customer Service at [email protected].
2. You can contact Helium 10 via a live chat option from your Helium 10 account. 
3. Finally, you can gain valuable information through FAQs and articles from their Help Centre. 

But are they really helpful?

I’ll answer this question in detail. 

Pros and Cons of Helium 10 Customer Support

First, let’s understand how Helium 10 customer support is helpful. 

Pros of Helium 10 Customer Support: 

• Multiple Channels: Helium 10 offers various support channels you can choose from depending on your needs. 
• 24*7 Customer service
• A comprehensive collection of FAQs and articles to refer to for common problems. 
• Timely Responses: Helium 10 users often report receiving timely responses from Helium 10’s customer support team, primarily through live chat and email.
• Knowledgeable Customer Service Personnel: The support representatives at Helium 10 are generally well-versed in the platform’s features and functionalities and almost always provide you with precisely what you are looking for. 

All tools have their ups and downs. Let’s look at where Helium 10 could improve. 

Cons of Helium 10 Customer Support: 

• Limited Availability: While Helium 10 aims to provide timely support, some users may need help finding the availability of specific channels like email support, especially during peak times or due to time zone differences.
• No phone support: Helium 10 currently does not have live phone support. 
• The live chat is a Premium Feature: Live chat support is available only to Helium 10 users who are subscribed to a paid plan. It is not available for Helium 10 free trial account users. 

What Kind of Questions Can You Ask at Customer Support?

You can contact Helium 10’s customer support for a wide range of problems and inquiries, which include

• Technical difficulties or bugs within the platform.
• Questions about specific features or functionalities.
• Questions on how to use a particular tool. 
• Complain about tool functionality and lagging.
• You can request a refund if required.
• Billing and subscription inquiries.
• Guidance on using Helium 10 tools effectively for Amazon selling strategies.
• General inquiries or requests for assistance of any general kind.

All in all, the Helium 10 customer support team is there to help you with all your problems with Helium 10. Their team is also experienced and will help you with all kinds of questions ranging from general tool issues to specific user problems whenever you need them. 

I suggest providing as much detail as possible when contacting customer support to facilitate quicker and more accurate resolutions.

Is Helium 10 Help Center Helpful?

Helium 10 offers a comprehensive Help Center featuring a knowledge base, tutorials, FAQs, and troubleshooting guides. 

The Help Center can guide straightforward queries or basic troubleshooting. 

There are detailed articles on how to use each of the tools included in the Helium 10 arsenal, a glossary for standard tools and their functionalities, FAQs regarding general technical issues faced by users, and guides on fixing some common problems on Helium 10. 

That is helpful. 

However, the Help Center is a valuable resource for self-service support for more straightforward problems; its effectiveness may vary depending on the complexity of the issue and the user’s familiarity with the platform. However, contacting customer support directly may be more beneficial for more intricate issues or personalized assistance.

How Fast Will the Helium 10 Customer Support Team Respond?

Helium 10’s customer support team’s response time can vary depending on the channel used and the nature of the inquiry. Users can expect prompt responses, primarily through live chat and email, where inquiries are typically addressed within 24-48 hours.

Response times may be slightly longer during peak periods or for more complex issues requiring escalation. However, Helium 10 prioritizes user satisfaction and resolves queries on time. 

Generally, you can expect faster responses via live chat than email support. 

So this was all about Helium 10 customer support. 

Conclusion

All tools have upsides and downsides, and based on their interfaces, problems can arise for any user, whether new or regular. However, a good tool can be judged based on its agility in resolving customer issues.

Luckily, Helium 10 users do not have to worry about customer support, as there are multiple options.

Whatever the issue, I hope you find a solution to it.

Have a Good Day!

Frequently Asked Questions (FAQs)